Our loss adjustment assistance starts with the notification on the claim sent to the Insurer on behalf of our Client and ends when the full sum
of reimbursement is paid. Loss Adjustement Office provides free of charge services for our Clients (loss adjustment from the insurance policies concluded within MENTOR S.A.) and other Companies which order to handle their claims with the Insurers on their behalf.
The loss adjustment process is initiated by MENTOR S.A. by reporting the loss or claim to the Insurer on behalf of the Client. Loss adjuster first verifies the claim in terms of the legitimacy of insurance cover within the scope of the concluded policy and estimates its value.
The first stage of loss adjustment process begins with reporting the loss or claim to the Insurer and ends with the Insurer's decision to either grant compensation or refuse to pay it.
In case of the Insurer's refusal to pay the indemnity or granting a lower indemnity than the value of the claim, the loss adjuster informs the broker in charge of the Client and works on further actions (this doesn't apply to situations when the Client accepts the decision of the Insurer). If the refusal to pay the indemnity is unjustified, the loss adjuster lodges an appeal to the Insurer. If the refusal is justified, yet it is crucial for the Client to receive the indemnity from the Insurer, then loss adjuster will negotiate with the Insurer an ex gratia payment of the indemnity in order to maintain good business relations with the Client.
Furthermore, the Loss Adjustment and Insurance Analysis Office uses a unique on-line specialized computer program - Electronic System of Loss Information (ESIS), where all records related to loss adjustment process are kept. This program enables loss adjusters to ensure that the Insurers' indemnity payments do not fall into arrears. Through this program our Clients have access to all the data regarding loss adjustment process, value of indemnity already paid and all the outstanding procedures to be completed.